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Frequently Asked Questions
Do you
perform support on an as-needed basis?
What does
your Flat Fee service Include?
Do you
support any industry specific software?
What type of businesses do you currently service?
So I'll never
pay more than one Flat Fee per month no matter what happens in my
environment?
Why should I go with C:\>Prompt if I already have a computer and
network service provider?
Do you perform support on an as-needed basis?
Studies show that proactive maintenance
improves equipment longevity, uptime and efficiency, and provides
cost savings over time. All of our monthly flat fee services are based
on this premise however, we do offer reactive services on a case by
case basis.
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What does
your Flat Fee service Include?
We offer proactive maintenance and monitoring
for all covered equipment, operating systems and applications:
v
Manage Network &
Internet Connectivity
v
Manage User Accounts
v
Manage Firewalls, Routers, Switches, &
any VPN Appliances
v
Disk & Memory Optimization
v
Updates & Resolve for Anti-Virus &
Anti-Spam
v
Patch Management & Service
Pack Updates
Remote and/or phone help desk,
lab/shop
service & onsite service for all covered
equipment,
v
Operating
Systems and Applications
v Servers, Desktop PC's, Laptops,
Firewalls, Routers & Switches
v Microsoft Windows XP Pro Desktop
Operating Systems
v Microsoft Windows Vista Desktop Operating
Systems
v Microsoft Windows Server 2003, 2008 and
Small Business Server 2003 & 2008
v Microsoft Office 2000, XP, 2003, 2005 &
2007
v Microsoft Exchange Server 2003, & 2007
v Microsoft SQL Server 2000 & 2005
Depending on type of plan purchased, Remote
Backup Management and labor is included.
*Cost of backup
hardware/software is not included.
Vendor Management Services. We will manage
all of your infrastructure vendors, allowing you and your staff to
run your business, not your vendors. Anytime there's an issue with
hardware or software serviced by a vendor, we manage that for you. One
call to us, and we take it from there, and work the problem with the
vendor to a resolution. We will even schedule any onsite visits required by the vendor, and oversee the successful remediation of
the issue at hand.
v ISP Vendors
v VOIP Service Vendors
v Copier/Fax/Scanner/Document Imaging
Vendors
v Line of Business Application Vendors
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Do you
support any industry specific software?
Yes we do support Industry
Specific software such as QuickBooks, MIMS, Mas90, CDM+, Win TAM,
Autodesk products, and many others. We
also specialize in & have over 10 years of experience and advanced
troubleshooting in Sage Timberline. We have worked with various
construction companies designing & implementing custom accounts,
programs, and reports to meet their accounting needs in Timberline.
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What
type of businesses do you currently service?
We are grateful for the
opportunity to work with some of North Carolina's finest companies and
managers around, and proud of the relationships we have built along
the way. Industries we currently have service agreements with
include
Construction Companies, Funeral Homes, Law Firms, CPA Firms,
Auto Dealers, Insurance Agencies, and Churches.
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So
I'll never pay more than one Flat Fee no matter what happens in my
environment?
We offer 3 plans of service
to purchase which outlines the times our support staff is available to
your company. All plans include 24x7x365 Remote Monitoring. Examples
of items that are not covered under our Flat Fee service plans
include the cost of replacing or adding new
hardware, or shipping costs, the cost of software licensing or renewal or upgrade fees, and the cost of any third party vendor or manufacturer support or incident fees. Whenever the potential arises
for additional fees outside of our Flat Fee, you will always be
notified in advance for approval.
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Why should I go with C:\>Prompt if I already have a computer and network
service provider?
Whether your company
currently has an outside provider or an inside IT department,
C:\>Prompt IT
Services, Inc., can replace them completely or help
bring savings to your company, allowing you to scale back. Our
Software will continuously monitor your entire network 24x7,
watching for problems such as hardware failure, illegal or
unwanted software, network equipment failure, and software
maintenance service failures, reporting them instantly to our
service center. Without this monitoring software,
technicians would either have to go search for issues, or wait for
someone to report them. Because our software monitors and allows
our technicians to remote your network from anywhere at any time to
address an issue or concern, we are able to dramatically reduce our
overhead; enabling us to pass those savings onto you for an
efficient, cost effective, proactive, and preventative approach to an
obsolete reactive break-fix mentality.
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Contact us at 336.872.4200 and allow us the opportunity to provide you with a Free Consultation to discuss how your Organization could benefit from our Services |
